Privacy Policy

Data Respect Statement

We are HAMMOND SOFTWARE SOLUTIONS, LLC, doing business as HAMMOND SOFTWARE (“HAMMOND SOFTWARE SOLUTIONS, LLC”). Our company details are listed at the end of this document.

Our use of your personal information is governed by the following provisions:

Under these laws, we act as the "Controller." As a company, we are committed to protecting and respecting your privacy regarding your personal information. We want you to trust that your information will be properly safeguarded in our hands. This privacy policy explains how we collect and use the personal information of our customers, suppliers, and website users. If you fall into this category, please read the privacy policy carefully and ensure you are satisfied with its content.

We will only use your personal information where the law allows us to do so. The most common situations in which we will use your personal information are as follows:

We need to fulfill a contract we are about to enter into or have entered into with you.

When it is necessary for our legitimate business interests (or those of a third party), and your interests and fundamental rights do not override those interests.

We need to comply with a legal or regulatory obligation.

Generally, we will not rely on your consent as a legal basis for processing your personal information, unless we are sending you third-party direct marketing information via email or SMS. You have the right to withdraw your consent for these activities at any time by contacting us at [email protected].

If you have any questions about our use of your personal information or wish to exercise a right under GDPR, please contact us at [email protected].

Privacy Policy

Personal Information: This privacy policy applies to the personal information collected or used by HAMMOND SOFTWARE, as detailed below (“Personal Information”). You should also read our terms and conditions, billing terms, and DMCA policy, which are incorporated into this document by reference. By using our services, you agree to our rules and policies regarding your data and confirm that you have read and understood this privacy policy.

Changes to This Privacy Policy: We may modify this privacy policy from time to time to reflect changes in laws or requirements or updates or modifications to our services as per our terms and conditions. If such changes significantly affect your rights under this privacy policy, we will notify you. Changes will not apply retroactively unless required by law, and we will provide reasonable notice of the modified terms before they take effect. If you do not accept and agree to this privacy policy, you must not access or use the services.

What Personal Information We Collect

Information You Provide to Us: When you register for a HAMMOND SOFTWARE account, we retain the basic account information you provide, such as your name, email address, phone number, password, and payment information.

Information We Collect: When you use the services and each time you interact with HAMMOND SOFTWARE, we also collect and store your personal information, such as when you:

Update information in the control panel,

Contact us via phone or email,

Register a license or change your device, and

Fill out forms on our website.

Automatic Information: We may collect information about the device you use to access the services, such as your IP address or other unique device identifiers. If you access your account from a mobile device, that mobile device may also provide us with location details. Most mobile devices allow you to disable this feature.

Cookies We Use on the Website

Cookies: HAMMOND SOFTWARE uses "cookies" and other technologies to collect data that helps us better understand and improve the usability, performance, and effectiveness of our website. Cookies are files sent to your browser and stored on your computer. We use cookies to collect general information about your visits to our website, the files you specify for backup, your computer configuration, and your computer's interactions with the services, and we store this information in log files. We use this information to understand traffic and download patterns on our website, which enables us to improve the site, provide the best online experience, and enhance our customer service.

Strictly Necessary Cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site and remembering files you have marked for backup. Without these cookies, the services you request (such as security or electronic billing) cannot be provided.

Performance Cookies: These cookies collect information about how you use the website. These cookies do not collect information that identifies you; they are used only to improve how the website works.

Other Technologies: We may also use other internet technologies, such as web beacons or pixel tags, to communicate with cookies and analyze your use of the services. We may also include web beacons in emails to know when you have opened emails from HAMMOND SOFTWARE.

You can disable cookies by changing your browser settings. Check your browser's help menu for more information. Please remember that if you disable cookies, it may affect the functioning of our website, and you may not be able to access or use certain areas or features of our site. Unless you have adjusted your browser settings to refuse cookies, our system will place cookies when you log into our website.

How We Use Your Personal Information

We use your personal information to:

Provide you with services,

Send you information about the services (including updates and modifications),

Process payments,

Generate and review reports and data about our user base and service usage patterns,

Analyze the accuracy, effectiveness, availability, or popularity of the services,

Improve the content and functionality of the services, and

Enable us to personalize the content and advertisements you see on the services.

To do this, we may contact you using your personal information through desktop alerts and live chats, emails, and (with your consent) SMS/text messages. If you wish to change how we use your data, please refer to the options below. Note that if you choose not to provide certain personal information, we may not be able to provide you with services.

How We Communicate With You

We may occasionally send you emails, SMS, desktop alerts, or other communications, including:

Notifications of detected service issues,

Notifications regarding your account expiration,

Activity status reports,

Service and software upgrade notifications,

Notifications about new services or related services from HAMMOND SOFTWARE (or other service providers discussed in this privacy policy),

Notifications about service enhancements,

Notifications about service price changes,

Notifications regarding suspected illegal or improper use, and

Requests for feedback on the services.

If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you can do so. Please refer to your options below.

How We Protect Your Data

General Information: HAMMOND SOFTWARE has implemented security measures to prevent the loss, misuse, and alteration of your data. The personal information provided to us is stored in secure facilities, accessible only to authorized personnel. Although we strive to store the personal information we collect in a secure operational environment that is inaccessible to unauthorized users, we cannot guarantee complete security.

Your Choices

Email Communications: If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you can do so by modifying your profile on the control panel, accessing our GDPR form, or clicking the corresponding link in any email communication you receive.

Correcting Your Personal Information: You can access the personal information we collect through the control panel. You can correct factual errors in your personal information either on the control panel or by accessing our GDPR form. Please provide sufficient detail regarding the error. To protect your privacy and security, we will take commercially reasonable steps to verify your identity before granting access or making any corrections to your personal information.

Rights to Access, Correct, Delete, and Limit

Your Rights Regarding Personal Information: In certain circumstances, under the law, you have the right to:

Request access to your personal information (commonly referred to as a "data subject access request"). This allows you to receive a copy of the personal information we hold about you and check whether we are processing it lawfully.

Request correction of the personal information we hold about you. This allows you to correct any incomplete or inaccurate information we hold about you.

Request deletion of your personal information. This allows you to request us to delete or remove personal information we no longer have sufficient reason to continue processing. If you have exercised the right to object to processing, you also have the right to request the deletion or removal of your personal information.

When we rely on legitimate interests to process your personal information, you have the right to object to our processing of your personal information if your particular situation makes you want to do so. You also have the right to object to our processing of your personal information when we process it for direct marketing purposes.

HAMMOND SOFTWARE Contact Information

If you have any questions or comments, please visit our help center or contact us at the address listed below:

HAMMOND SOFTWARE SOLUTIONS, LLC

Doing business as HAMMOND SOFTWARE

Address: 5710 State Route 241

Millersburg, OH 44654 US

Phone: +1 (763) 900-9935

Email: [email protected]